Legal notice
Legal notice
As per the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020
Mybrandmall is committed to addressing every consumer grievance promptly and transparently. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we have designated a Grievance Officer to address all consumer concerns related to our products, services, content, or any other matter.
How to File a Grievance
If you have any complaint, concern, or dispute regarding any of the following, please reach out to our Grievance Officer using the contact details below:
A product purchased from drmelacure.com
An order, delivery, or return
Customer support interaction
Personal data privacy or processing (under DPDP Act 2023)
Content displayed on our website
Any other consumer matter
Grievance Officer Details
Name: Sushant Singh
Designation: Grievance Officer, Mybrandmall
Email: care@drmelacure.com
Address: Office No 409-11, Ackruti Corporate Park,LBS Marg, Kanjurmarg West,Bhandup West,Mumbai,Maharashtra 400078.
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Resolution Timeline
Acknowledgement: Within 48 hours of receipt of your grievance
Resolution: Within 30 (thirty) days from the date of receipt, in compliance with Rule 5(9) of the IT Rules, 2021
Sensitive personal data complaints: Within 15 (fifteen) days as per the DPDP Act 2023
What to Include in Your Complaint
To help us resolve your grievance quickly, please include:
Your full name and contact details
Order number (if applicable)
Detailed description of the grievance
Date and time of the issue
Any supporting documents, screenshots, or evidence
Your preferred mode of communication for resolution
Escalation
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to the appropriate authority:
Consumer disputes: National Consumer Helpline at consumerhelpline.gov.in or call 1915
Data privacy: Data Protection Board of India (under DPDP Act 2023) once operational
Online consumer complaints: National Consumer Helpline (NCH) portal — consumerhelpline.gov.in
For e-commerce specific issues: Department of Consumer Affairs portal
Confidential Handling
All grievances are handled confidentially. We do not share your personal information or grievance details with any third party except as required by law or to resolve your complaint.
Contact for General Queries
For general customer support queries that are not formal grievances, please email care@drmelacure.com during our working hours.
care@drmelacure.com 🌐 Office No 409-11, Ackruti Corporate Park,LBS Marg, Kanjurmarg West,Bhandup West,Mumbai,Maharashtra 400078.
Operated by: Mybrandmall A Brand By Glowgenics.
Address: Office No 409-11, Ackruti Corporate Park,LBS Marg, Kanjurmarg West,Bhandup West,Mumbai,Maharashtra 400078.
Contact: care@drmelacure.com · Mon–Fri, 9 AM–6 PM IST
Disclaimer: Cosmetic moisturising serum/Exfoliated Spray for external use only. Not a medical product. Not evaluated by AYUSH/CDSCO. Individual results may vary. Consult a doctor before use during pregnancy or any medical condition.